Privacy Policy

Last updated: 24 October 2026

At Renex Construction, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, why we collect it and how we use it.

If you have any questions about this policy, please contact us using the details at the bottom of this page.

Who we are

Renex Construction is a Lancashire-based construction company providing home extensions, interior renovations and landscaping services across East Lancashire and the surrounding areas.

Renex Construction
59 Harrison Drive
Colne
Lancashire
BB8 9SJ

Email: info@renexconstruction.co.uk
Phone: 07517 868919

The information we collect

When you contact us or use our website, we may collect the following information:

Your name
Email address
Telephone number
Property address
Information about your project
Any messages you send us
Photos or documents you choose to share
Website usage information collected through cookies, if you agree to them

We only collect information that’s relevant to helping you with your enquiry or managing your project.

How we use your information

We use your information to:

Respond to your enquiries.
Arrange home visits and quotations.
Prepare estimates and project proposals.
Deliver construction services.
Communicate with you throughout your project.
Manage access to our client portal.
Send you the Quote Checklist and related emails if you request it.
Improve our website and customer experience.
Understand how people use our website, if you agree to analytics cookies.
Measure how well our adverts work, if you agree to advertising cookies.
Meet our legal and accounting obligations.

We will never sell your personal information to third parties.

Our legal basis for processing

Under UK GDPR, we process your information because:

You have asked us to provide a quotation or information.
Processing is necessary to fulfil a contract.
We have a legitimate interest in operating and improving our business.
We are required to comply with legal obligations, including tax and accounting requirements.
You have given your consent, for example to advertising cookies or marketing emails.

Where required, we’ll ask for your consent before processing your information, and you can withdraw it at any time.

Where necessary, we may share your information with trusted third parties involved in delivering your project, including:

Specialist subcontractors
Material suppliers
Structural engineers
Architects
Surveyors
Professional advisers

We also use service providers to run our website and email:

Cloudflare, which hosts our website and processes the forms you send us.
Resend, which sends our emails, including the Quote Checklist.
Google, which provides website analytics and advertising measurement if you accept those cookies.
Meta (Facebook), which provides advertising measurement if you accept advertising cookies.

These organisations only receive the information they need to carry out their role and are expected to protect it appropriately. Some of them may process information outside the UK, in which case appropriate safeguards are in place as required by UK data protection law.

We may also share information where required by law.

Client portal

If you become a Renex client, we’ll create a secure client portal where you can access project updates, documents, quotations and other project information.

Access to your portal is protected by your login credentials. Please keep these details secure and let us know immediately if you believe your account has been compromised.

Marketing

If you choose to hear from us, we may occasionally send updates about our services, completed projects or useful homeowner advice.

You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

We won’t send marketing emails without your permission.

Cookies

Cookies are small files a website stores in your browser. When you first visit our website, we ask which cookies you’re happy for us to use. Apart from the one that remembers your choice, we don’t set any until you agree, and you can say no to all of them without it affecting how the site works.

We group them like this:

Necessary. We store your cookie choice in your browser so we don’t ask you on every page. This is always on, because we need it to respect your choice.
Analytics (optional). Google Analytics tells us which pages people visit, how they found us and roughly where they are, so we can improve the website. Google doesn’t give us your name or contact details.
Advertising (optional). Google Ads and the Meta (Facebook) pixel tell us when people who have seen our adverts on Google, Facebook or Instagram visit our website, send us an enquiry, request the Quote Checklist or tap our phone number or email address. This helps us see which adverts work and show them to people likely to find them useful. Google and Meta may link this to your Google, Facebook or Instagram account.

Cookie	Set by	Purpose	Type	Lasts
renex-consent	Renex	Remembers your cookie choice	Necessary	Until you clear it
_ga, ga*	Google Analytics	Counts visits and pages viewed	Analytics	Up to 2 years
_gcl_au	Google Ads	Links visits to Google adverts	Advertising	3 months
_fbp	Meta (Facebook)	Links visits to Facebook and Instagram adverts	Advertising	3 months

Google and Meta use this information under their own privacy policies: Google and Meta. You can also manage how they use it in your Google ad settings and your Facebook or Instagram ad settings.

You can change your mind at any time, using the button below or the Cookie settings link at the bottom of every page.

You can also clear or block cookies through your browser settings.

How long we keep your information

We only keep personal information for as long as necessary. For example:

General enquiries and Quote Checklist requests are typically retained for up to 12 months.
Project records may be retained for up to 7 years to meet legal and accounting requirements.
Some information may be retained for longer where required by law or to resolve disputes.

Keeping your information secure

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

While no online system can ever be completely secure, we continually review our processes to keep your information protected.

Your rights

Under UK data protection law, you have the right to:

Access your personal information.
Correct inaccurate information.
Request that we delete your information where appropriate.
Restrict how your information is used.
Object to certain types of processing.
Request a copy of your information in a portable format.
Withdraw consent where processing relies on your consent.

To exercise any of these rights, please contact us using the details below.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first, so please contact us before going to the ICO.

Third-party websites

Our website may contain links to third-party websites, including suppliers, manufacturers and social media platforms.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.

Any updates will be published on this page with the revised date shown at the top.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@renexconstruction.co.uk
Phone: 07517 868919
Post: Renex Construction, 59 Harrison Drive, Colne, Lancashire, BB8 9SJ